1. Cancelling an order
- You can cancel an order until the order is packed. Contact us as soon as possible with your order number.
- Once an order has been packed or dispatched, it can no longer be cancelled.
- If we cancel an order (for example, the item is out of stock, or the price was listed in error), you get a full refund.
2. Returns
Because A.R Arwa Millet Booster is a food product, we cannot accept returns of packs that have been opened, used, or that are in a condition different from how we delivered them, for reasons of food safety and hygiene. This does not affect your rights if the product is damaged, defective, expired or not what you ordered, as set out below.
3. Damaged, wrong or expired products
If your pack arrives damaged, leaking, tampered with, past its best-before date, or is not the product you ordered:
- Tell us within 48 hours of delivery by email or phone with your order number.
- Send clear photos of the pack, the batch details and the outer packaging.
- After we verify the issue, we will send a replacement or refund the amount you paid, whichever you prefer.
- Do not consume a product you believe is unsafe. Keep the pack until we respond.
4. Refunds
- Approved refunds are paid to the original payment method (UPI, card or bank account) used at checkout.
- Refunds are started within 2 business days of approval and usually reach your account in 5–7 business days. Your bank may take a little longer.
- If you used a coupon, the refund is the amount you actually paid after the discount.
- Delivery and handling fees are refunded only if the order is cancelled by us, or the product was faulty.
- A free gift or free item that came with the order should be returned if the main order is refunded in full.
5. Payment issues
If money was deducted but your order shows as unpaid, wait a few hours, as the payment usually settles or is returned automatically. If it does not, contact us with your payment ID and we will check with Razorpay and your order status.
6. Failed or undelivered orders
If we cannot deliver your order after reasonable attempts, we will contact you to arrange another delivery or refund the amount paid. See our Shipping & Delivery Policy.
7. How to reach us
Write to us with your order number and a short description of the problem. We acknowledge requests within 48 hours.
- Arwa Shop — NO 3344, Lourdu Nagar, G.S Convent opp, Lashkar Mohalla, Mysuru, Karnataka - 570001
- Email: arwaboosterofficial@gmail.com
- Phone: +918217028994
- FSSAI Lic. No. 21226198000466